Exam MS-102: Microsoft 365 Administrator

Exam code: MS-102
Exam name: Microsoft 365 Administrator
Certification Provider: Microsoft
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Skills measured MS-102

Deploy and manage a Microsoft 365 tenant (25–30%)

Implement and manage a Microsoft 365 tenant

  • Create a tenant
  • Implement and manage domains
  • Configure organizational settings, including security, privacy, and profile
  • Identify and respond to service health issues
  • Configure notifications in service health
  • Monitor adoption and usage

Manage users and groups

  • Create and manage users
  • Create and manage guest users
  • Create and manage contacts
  • Create and manage groups, including Microsoft 365 groups
  • Manage and monitor Microsoft 365 license allocations
  • Perform bulk user management, including PowerShell

Manage roles in Microsoft 365

  • Manage roles in Microsoft 365 and Microsoft Entra
  • Manage role groups for Microsoft Defender, Microsoft Purview, and Microsoft 365 workloads
  • Manage delegation by using administrative units
  • Implement privileged identity management for Microsoft Entra roles

Implement and manage identity and access in Microsoft Entra ID (25–30%)

Implement and manage identity synchronization with Microsoft Entra ID

  • Prepare for identity synchronization by using IdFix
  • Implement and manage directory synchronization by using Microsoft Entra Connect cloud sync
  • Implement and manage directory synchronization by using Microsoft Entra Connect
  • Monitor synchronization by using Microsoft Entra Connect Health
  • Troubleshoot synchronization, including Microsoft Entra Connect and Microsoft Entra Connect cloud sync

Implement and manage authentication

  • Implement and manage authentication methods, including Windows Hello for Business, passwordless, tokens, and the Microsoft Authenticator app
  • Implement and manage self-service password reset (SSPR)
  • Implement and manage Microsoft Entra Password Protection
  • Implement and manage multi-factor authentication (MFA)
  • Investigate and resolve authentication issues

Implement and manage secure access

  • Plan for identity protection
  • Implement and manage Microsoft Entra Identity Protection
  • Plan Conditional Access policies
  • Implement and manage Conditional Access policies

Manage security and threats by using Microsoft 365 Defender (25–30%)

Manage security reports and alerts by using the Microsoft 365 Defender portal

  • Review and take actions to improve the Microsoft Secure Score in the Microsoft 365 Defender portal
  • Review and respond to security incidents and alerts in Microsoft 365 Defender
  • Review and respond to issues identified in security and compliance reports in Microsoft 365 Defender
  • Review and respond to threats identified in threat analytics

Implement and manage email and collaboration protection by using Microsoft Defender for Office 365

  • Implement policies and rules in Defender for Office 365
  • Review and respond to threats identified in Defender for Office 365, including threats and investigations
  • Create and run campaigns, such as attack simulation
  • Unblock users

Implement and manage endpoint protection by using Microsoft Defender for Endpoint

  • Onboard devices to Defender for Endpoint
  • Configure Defender for Endpoint settings
  • Review and respond to endpoint vulnerabilities
  • Review and respond to risks identified in the Microsoft Defender Vulnerability Management dashboard

Manage compliance by using Microsoft Purview (15–20%)

Implement Microsoft Purview information protection and data lifecycle management

  • Implement and manage sensitive info types by using keywords, keyword lists, or regular expressions
  • Implement retention labels, retention label policies, and retention policies
  • Implement sensitivity labels and sensitivity label policies

Implement Microsoft Purview data loss prevention (DLP)

  • Implement DLP for workloads
  • Implement Endpoint DLP
  • Review and respond to DLP alerts, events, and reports